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Why Social Media Makes Customer Service Better

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Sunday, September 30, 2012
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Why Social Media Makes Customer Service Better
Saturday, September 29, 2012 9:28 PM
By the end of the year, 80% of companies plan to use social media for customer service. On the consumer side, 62% of customers have already used social media for customer service issues. Gartner predicts one billion users will be on social...



Former Employee Explains Why He Was Fired From Facebook
Saturday, September 29, 2012 7:29 PM
Getting fired sucks. Now imagine how it would feel to get canned from Facebook, only to watch it become a social phenomenon and the world's largest social network. Noah Kagan has lived through that experience. On Saturday, the AppSumo founder...



Which Are the Most Social Colleges? [INFOGRAPHIC]
Saturday, September 29, 2012 5:24 PM
Social Media has become pervasive. You use it, we use it, even celebrities and sports stars use it. Companies have begun using it long time ago as well and, naturally, colleges and universities have followed suit. After all, most of their current...



Facebook Embraces Bubbles in Messenger iPhone Upgrade
Saturday, September 29, 2012 4:20 PM
Bubbles. That's the biggest change you'll probably notice in Facebook's upgraded Messenger. Gone is the flush-left alignment of the previous version of the app and the rectangles that sandwiched your messages. The other big improvements are the...



Small Business Advertisers Like Facebook's Immediacy, But Not Its Metrics
Saturday, September 29, 2012 10:17 AM
A few days before Facebook's IPO, General Motors pulled all its advertising from the platform, charging that it didn't work. At a conference in New York this week, execs from online eyewear retailer Warby Parker and luxe retailer Gilt Groupe...



 
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