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Keep Going: The Danger of Easy Growth
“When you're going through hell, keep going." This podcast is about failure and how it breeds success. Every week, we talk to remarkable people who have accomplished great things but have also faced failure along the way. By exploring their experiences, we can learn how to build, succeed, and stay humble. The podcast is hosted by author and former TechCrunch and New York Times journalist John Biggs. He also hosts the Startup Show with Grit Daily, a podcast focused on brand new startups. If you’d like to appear on Keep Going, email john@biggs.cc. If you’d like to pitch on the Startup Show, please email Spencer Hulse (Spencer@gritdaily.com). Our theme music is by Policy, AKA Mark Buchwald. (https://freemusicarchive.org/music/policy/)
This week on Keep Going, I sat down with Richard White, founder and CEO of Fathom—the AI note-taker built for the flood of Zoom, Meet, and Teams meetings we all sit through. Fathom was early. It launched back in 2021 before the LLM boom, betting that AI would get better and note-taking would become table stakes for knowledge work. They were right—but it didn’t feel like that at first. When they debuted on the Zoom app marketplace, they picked up nearly 100,000 signups in a month. Sounds like a dream, right? But that wave of attention turned into a near-death moment for the team. Out of those 100,000 users, just 100 were active. Total. For a while, it looked like they’d built something nobody wanted. So what happened? And how did they fix it? Lesson #1: Not all signups are equal. It turned out most of those early users weren’t the right users. Many didn’t have a single meeting scheduled when they joined. COVID-era Zoom meant folks were using it to call their grandparents or attend virtual happy hours. Most of those who clicked “install” had no real use case. The team realized that their onboarding funnel didn’t filter for quality—and that was the problem. Lesson #2: Filter hard, even if it shrinks your numbers. They added friction. The signup flow got longer. They started blocking signups from personal emails, pushing low-quality users to waitlists, and asking for proof of usage—like syncing a work calendar or joining a test call. That worked. The active user count went up, not because of more traffic, but because the traffic was better. Richard put it clearly: “I'd rather someone have no opinion than walk away thinking the product didn’t work for them.” Keep Going - A Guide to Unlocking Success is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Lesson #3: Bad onboarding is worse than no onboarding. The team also realized their onboarding process wasn’t helping people succeed. Instead of stripping everything down to make it easier, they actually added steps—but ordered them carefully. They drew inspiration from video games: start easy, build confidence, then ask for more. This gave users a sense of momentum and kept them engaged through the setup process. As a result, their activation rates climbed from 30% to 80%. Lesson #4: Use the wrong users to get better. Ironically, those low-value early users became a gift. They weren’t ideal customers, but their volume gave the team the data they needed to refine their flows. They learned how to stress-test the funnel and got better before the real flood of quality users arrived. Lesson #5: AI is finally catching up to the vision. Now, Fathom is doing what it always wanted to do. Its AI can summarize meetings better than most humans. Soon, it won’t just take notes—it’ll understand what’s happening across all your meetings. It’ll tell you who got upset, what topics keep coming up, and which conversations need follow-up. In other words, the AI is starting to understand context. And that’s the next frontier. Richard’s vision is simple: “Let AI do the pre- and post-meeting work, and let you skip the meetings you don’t need to be in.” That means fewer meetings, better decisions, and searchable, usable knowledge across your company. Keep Going Takeaway: You can check out Fathom at fathom.video. No special links. Just five carefully designed steps. You're currently a free subscriber to Keep Going - A Guide to Unlocking Success. For the full experience, upgrade your subscription. © 2025 John Biggs |






Keep Going: Moms on Mushrooms, and Why Psychedelics Might Be the Next Wellness Tool for Burnt-Out Parents
“When you're going through hell, keep going." This podcast is about failure and how it breeds success. Every week, we talk to remarkable people who have accomplished great things but have also faced failure along the way. By exploring their experiences, we can learn how to build, succeed, and stay humble. The podcast is hosted by author and former TechCrunch and New York Times journalist John Biggs.
He also hosts the Startup Show with Grit Daily, a podcast focused on brand new startups.
If you’d like to appear on Keep Going, email john@biggs.cc. If you’d like to pitch on the Startup Show, please email Spencer Hulse (Spencer@gritdaily.com).
Our theme music is by Policy, AKA Mark Buchwald. (https://freemusicarchive.org/music/policy/)
Keep Going: Moms on Mushrooms, and Why Psychedelics Might Be the Next Wellness Tool for Burnt-Out Parents
Tracey Tee realized that Moms needed help.
I’ve been working on a book called Shroomies—a straightforward look at how mushrooms are helping people. Not the flashy kind of help. The real kind. People coming off SSRIs. People showing up for their kids. People remembering how to laugh again.
When I started talking to Tracey Tee, founder of Moms on Mushrooms, I realized this conversation was exactly the kind of thing that should be on Keep Going. Her story is personal. She lost a business during COVID, hit the wall like a lot of us did, and then got introduced to mushrooms by a friend on a camping trip. Not in a “woo” way. In a “what if this actually helps” way.
What Tracey built in response is impressive: a digital community with thousands of paying members, all moms, all learning how to safely and intentionally use psychedelics—mostly microdosing psilocybin. No Bali retreats. No ceremonies in the jungle. Just a framework to help women understand what this medicine is, how it affects their brains, and whether it might be a better alternative to nightly wine or overprescribed meds.
The most interesting part? They're not pushing protocols. No “take this much at 7 a.m. and wait.” Tracey calls it “intuitive microdosing.” You learn how it works in your body, you learn your why, and you stay grounded in community while doing it.
We talked about moms who wanted to feel fun again. Who were grieving. Who were creative and didn't remember what it felt like to make something just for the hell of it. There’s also research starting to emerge on psilocybin and female hormonal health—everything from postpartum to menopause.
This episode is a reminder that healing doesn’t have to come from a bottle with a label. That psychedelics might have a place in day-to-day life, especially for those carrying the mental load of families, careers, and the general madness of being alive right now.
Listen to the full conversation on Keep Going. Tracey Tee is doing serious work here. You don’t have to believe in all of it, but you should hear it out.
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